I've had AIM for some time and find it useful, but not many of my contacts are keen on long or frequent conversations. It isn't difficult to use, just coordinating the times.
For libraries the more contacts the better if one has the time to sort out the useful from the verbose and inappropriate.
I plan to try Skype for some of my international contacts and I have heard that it works well.
I tried tslacdl twice and didn't get any answer. Maybe I didn't wait long enough. Will try it at another time.
At present our library does not have chat/IM, but it is in the plans for the future.
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